
We believe every great business should set goals for there business. This year we have several specific goals we want to achieve and we have outlined it below in no specific order. If your business does not have a business plan then you can build one free online using the Interactive Business Planner.
Billing Improvements
Our biggest goal for 2007 is to improve the way billing is done. We are working on integrating a customized version of ModernBill into our system. We will then need to bring in all 5000+ customers into that system. This is no easy task for 2007 but it is something we see as a major hole in our current delivery.
You will be able to then update your payment online, review invoices, purchase new services or upgrade all through the billing system. We will also be integrating our help desk and customer resource center into the billing system so that they are all centralized.
Support Improvements
Another goal for 2007 is to improve the way you can get support. One method is we will be upgrading our Help Desk to the newest version of Kayako which allows you to login with a username and password that you set to view your tickets online. One of the problems with the current version of our�Help Desk�is that you need to have some form of email working to view your tickets.
We are still working on getting our support wiki online. This task is about 45% done and is a work in progress. The wiki will have all of our knowledgebase and more that can be searched and contributed to by our community.
We tested Live Online Courses�in 2006�which was sort of a hit or miss on the topics. We are working on developing a more step by step online course which you can run at your own pace with supplemental Live Courses to fill in the wholes for 2007.
Service Improvements
One of our continuing goals is to look for additional services our customers want and drop off any services that are a miss or not profitable.
We will be dropping VPS servers, Merchant Accounts, Oracle and MySQL 5 services in 2007.
We will be adding a custom dedicated server builder so you can build a server that matches your needs and price. We will be introducing Colocation services�in the Vancouver area. We will be looking at creating a blogging service directed at the new blogger in Canada. We will be moving the majority of our Unix servers from Texas to our Vancouver location in 2007.
Summary
We have some lofty goals in 2007 which will improve our services to you. We hope you have a great 2007. If you have any ideas to help us achieve our goals feel free to comment.