
Social media and social networking have absolutely taken the world by storm. It really has opened up the communication channels for individuals and businesses alike, but are you getting maximum value out of it?
Absolutely, a big part of getting the most out of Twitter is to get active engagement with your customers and fans. However, even if you’re not as active on Twitter as some other companies, that doesn’t mean that you can’t get some value from it. In fact, just make sure your customers know that you are on Twitter and that they know your Twitter username.
This is critical, because it means that when they mention your brand, they are more likely to use your username (@company) rather than just your company name (company name). This lends itself to having their followers click through on the username and learn more about you. It’s much less likely that someone would copy and paste the company name into a search engine to learn more.
This is why, above all else, your Twitter bio, background image, and profile URL be kept up to date. They need to be informative, directing interested parties to your website to get more information about what you have to offer. Get on Twitter, get the mentions, and build your brand presence online.




