Over the last 24 hours the abaris server has been randomly dying. We have been doing upgrades and various checks to find the cause of the issue.
At 10:00 AM the hard drive became unresponsive. We are currently whipping the machine and will begin doing an OS Reload, cPanel Install and restore from backups. We will update this post with more details as we have them.
Current ETA is 24 hours.
There is a staff member on site who will be working on the issue until it is fixed.
We appreciate your patience and understanding.
Update 03/11/09 – 8:00 AM PST – We are currently working on copying the backup files to the new server and will commence restoring accounts shortly.
Update 03/11/09 – 10:00 AM PST – Accounts are being restored. So far 25% have been restored ETA update is 4-5 hours.
Update 03/11/09 – 4:00 PM PST – Accounts are still being restored. So far 80% have been restored revised ETA is 2-3 more hours.
Update 03/11/09 – 700 PM PST – 95% of the accounts are restored. If your account is missing then open a NEW ticket with support. If your account has been restored and it is missing something in it then please add it back. So if an email is missing then add it back for example. Backups are usually 99.9% accurate so be sure to check your account.