Posted on May 3rd, 2008
At aproximately 3:00 AM PST the datacenter in Vancouver with the Diddy, Apollo and Artemis server were down. The issue was for the entire data center and their staff were onsite and working on a resolution immediately. Servers were back online at approximately 5:00 AM PST. We will update this post once more details of the issue are conveyed to us.
Update: I received an email from the data center saying the issue was with the A/C and the building turning off the cold water. I am not sure how that would cause our servers to be unavailable so I have asked for more details.
Posted on February 13th, 2008
There are currently some routing issues at the Planet in Texas. Staff are investigating the issue and working on a solution. The routing issue is only affecting some clients and not all. This issue affects the EOS, Rhea, Zelus and Zeus server.
We will update our news section as we more information.
Your patience while we resolve this is greatly appreciated.
Posted on February 4th, 2008
At around 10:00 PM PST the hard drive on the Zelus server suffered a complete failure. Our staff are on site and will be doing the following:
- Remove the dead drive and install/format a new drive.
- Do an OS reload on the server.
- Install cPanel on the server.
- Reload each account on to the server from our backups.
This process depending on many variables can take anywhere from 12 to 48 hours. We will update our news section as we move along with the process.
Your patience while we resolve this is greatly appreciated.
Posted on July 4th, 2007
Shaw was having some routing issues in Vancouver today around 13:40 PST that affected some customers in the Vancouver area. The issue was fixed by the Shaw staff approximately 14:40 PST and the servers are available again to all customers. Please let us know if you experience any problems.
