
When it comes to marketing and advertising, it’s generally accepted that you want to portray your company in as positive a light as possible. After all, the goal is to attract (and retain) your customers, encouraging them to spend more money with you.
What do you do, then, when you are faced with criticisms from either your competitors, your customer base, or both? In general, you can take one of two divergent paths when it comes to critical impressions of your company, its products, and its branding.
On the one hand, you can ignore the critics. You can keep pushing ahead with a “positive” ad campaign, selling people on why they would want to choose your products and services. You can focus on what is good. However, you could be “called out” on ignoring the issues, further exacerbating a negative public image.
On the other hand, you can address the critics. You can respond to these allegations, saying either how they are incorrect (or unfounded) or how you are going to rectify the situation. You mention the negative, but you can turn it into a positive. However, you could be perceived as defensive.
Both tactics have their respective pros and cons. For your company, which strategy would you choose?




