Hi everyone!
We just wanted to take the time to fill you in on what we have been working on over the past few months.
Server Migration
We have completed the migration of all clients to brand new state-of-the-art servers! These new servers are 2.26GHz+HT Quad Core Intel Xeon Nehalem with 12 GB RAM, RAID 10, and offsite backups. The new servers are far more reliable than the previous servers.
New Billing System
Our new billing system is in place and working wonderfully! The entire billing process was one of the biggest complaints we heard about from customers after we took over BlueFur, and we’ve heard them loud and clear! With our new billing system, you’re able to view pending and previous invoices, update your credit card information, upgrade your hosting plan, register or renew domain names — all in REAL TIME. The billing system is available at:
Reseller Hosting Launched!
We launched Reseller Hosting in April! The new Reseller plans offer generous disk space and bandwidth allotments with unlimited resold accounts and all the features you could ask for using the industry-standard cPanel and WHM control panels. Our amazing 24/7 technical support and 45 day money back guarantee are both naturally included!
Phone Support and Live Online Chat
When we took over BlueFur, we had to temporarily stop offering telephone support. That was resolved and we’re again able to offer telephone sales and technical support assitance to all customers and potential customers! We’re available Monday through Friday from 10am to 6pm Eastern Time, and our phone number is +1.866.606.3734.
Additionally, we launched Live Online Chat at the end of May. If you have a sales or technical support issue, you can visit our webpage and click on the “CHAT LIVE NOW!” image located at the top of the page to be instantly connected to one of our live representatives.
In the coming months, we will be releasing our VPS hosting product! It’s currently under development and will be based on Xen. Plan specs and pricing will be coming at a later date.
If you have any questions, comments, feature requests, or anything, feel free to post a comment here!
Thanks,
Tom S.
Chief Operating Officer
