Hi everyone! I would like to formally announce that BlueFur is now under new ownership! The former owners Gary and Lisa Jones decided they wanted to focus on a new area of their lives and we have worked with them over the last few weeks to make sure the transition would be a smooth one. We wish them the best! We will be continuing their goal of making BlueFur the best hosting company possible!
Who are the new owners and what is our background? My name is Ben Welch-bolen and my business partner is Joel Brown. I’ve been working in the hosting industry for over ten years and Joel has been in the industry for the last five years. We both entered the hosting industry because we were frustrated with the lack of quality customer service and we knew we could do better. You can count on us and our staff to provide great customer service and to always be working to improve it!
What can you expect under our management? There will be no disruption or changes to your service and you can rest assured our goal is only to improve BlueFur! Below is our plan for the next six months to improve BlueFur. We will be updating the blog frequently with the progress of our plans, and we will do major updates every few months so you know what the future holds.
1. The first major improvement you will notice is that and the support department will respond within minutes to your support tickets every minute of every day! If you want to test this or say hi just email Support@BlueFur.com. The sales and billing departments will be open during business hours during the business week and will respond very quickly as well.
2. In the next 4 to 8 weeks we will also be launching live chat for support and sales so that you can easily jump online and get help with any support issue. We will send out another announcement when this feature is ready! We will also be improving the support setup so that customers can rate each ticket and staff member they interact with. We will review this info every morning to make sure we are doing a good job and to get feedback from you.
3. Over the coming months we will be greatly improving the hardware BlueFur is built upon. For our shared and reseller customers we will be increasing both the performance and reliability of the servers by upgrading the hardware on those servers and by adding RAID 10 so that if a hard drive dies on the server it will continue operating with no problem. We will also be rolling out a new and improved backup system.
4. Over the coming months we will be rolling out a new robust billing solution that will feature some major improvements! This new billing system will allow you to login and view all your services with us, make changes to those services, order new services, view past invoices and a lot more! We know the current method of billing and invoicing is unorganized and we plan to change that very quickly. We have talked to a lot of customers and this was one of the first things they mentioned they would like to see.
5. As we finish the major changes mentioned above we will start to roll out some great new features and products! Things like redundant centralized email, business class hosting, VPS, and a lot more!
I would also like to hear from all of you! My email is Ben@BlueFur.com and if you have any questions, comments, suggestions, feature requests, or anything please email me! Joel and I are always available if you need anything. Feel free to leave questions in the comments too!
Thanks,
Ben And Joel