Absolutely. Negative comments help to provide the other side of the issue and help to spark conversation. The two sides can then debate via your comments and this could prove to be a great source of repeat traffic.
I’m in complete agreement with Michael. The only time I could see removing a comment is if a person gets hateful towards others. As long as it stays civil, I welcome negative comments and enjoy them as it provides an opportunity for open dialog and the exchange of different opinions.
Negative comments, for sure – different points of view and opinions are always welcome and I think are very important on a business blog as well, you can’t always have the voice of the “happy customer” if you want to seem like a real living-breathing company that listens to the consumer.
On the other hand… if a comment on my personal blog is personally attacking/insulting my loved ones or friends, it will not get approved. If it’s attacking me… we’ll see – depends if I know the commenter or not ;)
I’m always up for negative comments, but I’m also with Rebecca. If the comment attacks/insults a loved one or a friend – it will NOT get approved. If it attacks me, I think I’ll basically just see where things go. If the attacker doesn’t have a basis, I’ll respond over email.
Michael Kwan
April 30, 2008 11:04 am
Absolutely. Negative comments help to provide the other side of the issue and help to spark conversation. The two sides can then debate via your comments and this could prove to be a great source of repeat traffic.
Chuks
May 1, 2008 12:24 pm
Yes, as Michael said, so long as it is objective it helps to bring about a balance to any discuss.
Derek
May 1, 2008 1:30 pm
I’m in complete agreement with Michael. The only time I could see removing a comment is if a person gets hateful towards others. As long as it stays civil, I welcome negative comments and enjoy them as it provides an opportunity for open dialog and the exchange of different opinions.
Chetan
May 2, 2008 2:21 am
Yep i too would allow negative comments.. As Michael said, they help in seeing on the other side of the issue.
Rebecca
May 2, 2008 9:54 am
Negative comments, for sure – different points of view and opinions are always welcome and I think are very important on a business blog as well, you can’t always have the voice of the “happy customer” if you want to seem like a real living-breathing company that listens to the consumer.
On the other hand… if a comment on my personal blog is personally attacking/insulting my loved ones or friends, it will not get approved. If it’s attacking me… we’ll see – depends if I know the commenter or not ;)
Raul
May 2, 2008 10:33 am
I’m always up for negative comments, but I’m also with Rebecca. If the comment attacks/insults a loved one or a friend – it will NOT get approved. If it attacks me, I think I’ll basically just see where things go. If the attacker doesn’t have a basis, I’ll respond over email.