At the beginning of 2007 we set some specific business goals to have accomplished by the end of year. As were a few days away from ending the year I thought I would evaluate where we are with those plans.

Billing Improvements – F

We tested and tried many web hosting billing software’s in 2007 and none of them fit our needs. We shelved the goal for a 2008 project to build our own from scratch.

Support Improvements – B

Our Help Desk software upgrade has made it easier for people to get support and for our staff to move customers to the proper technical support area.

Our Wiki is online as promised.

We created a basic step by step course via email which we have been testing randomly with customers. The feedback from it has been good and we will continue to develop it for 2008.

Service Improvements – A

We accomplished our service goals for 2007.

Summary

I am disappointed that our goals were not achieved in 2007 and would give us an overall C+ rating. Our 2008 business goals will be released in January. If you have suggestions for improvements post a comment.