With the move to BlueFur.com we took the time to update our Help Desk software to Kayako version 3. The new version has some features we know some customers have asked for.

Create Help Desk Login
Although you would think this would be a standard thing our old help desk required you to have some working email to submit a ticket so you can log back in and review your status. Our new help desk does not require that, you can register an account and then login to view the status of your account with out having an working email.

RSS Knowledgebase
You can subscribe to RSS in our knowledgebase. If you make use of Internet Explorer 7′s RSS reader or FireFox’s Sage then you can subscribe to the RSS feed from the knowledgebase and if any new articles, tutorials, videos or knowledge is added you will be updated by your RSS reader. The world is becoming more and more RSS ready so start using it now.

There are other small features which you may find useful like a better search and navigation. To test out the new help desk check it out here.