These are not listed in any particular order but these were the Top 10 questions asked to support over 2006 with the answers.

1. Email does not work for sending out – Most ISP’s have blocked the normal SMTP port 25 for external domains. We have opened an alternative port on 26 which you can use and setup inside your email program under advanced settings.
2. How do I get PHP 5 to work – When we introduced PHP 5 to the newer servers we got a flood of questions on how to get it to work. We have set it up by default to use the .php5 file extension. If you want it to use just .php you need to add “AddHandler application/x-httpd-php5 .php” to your .htaccess file.
3. What permission should my files/folders have – You will notice that you can set file and folder permissions in your File Manager inside of cPanel. One thing you should be sure is that your folders are set to 755 and your files to 666. This will prevent site defacement and malicious users from causing havoc to your site.
4. My Server is Gone - We had a few people get blocked by the firewall on our servers this year. Please note that if you use the wrong FTP or Account details to login after several tries of doing that you will be blocked by the firewall. If you feel you are blocked then open a ticket with our staff, include your IP address which you can get from whatsmyip.org.
5. Can I have my password reset – We believe in a centralized storage model of passwords. Due to this we have one department that manages all your personal information and passwords. That department is billing. They act as the gatekeepers to ensure your information is not provided to just anyone that emails. All request for password resets should be sent to billing@bluefur.com. They will resend the welcome email to the emails you have setup on file with the password reset to the original when you signed up.
6. Can I backup my site automatically – Regardless if you are using Windows or Unix we have developed a tool called TinyBackup. This tools allows you to download your site on a daily basis. It sits in your Windows tray and does the backup of your site automatically after you take the 30 seconds to fill in the ftp details into it. This tool sells for $29.95 USD but is absolutely free to our customers in the resource center.
7. How do I stop the spam – As spam continues to grow we have added more and more resources to help fight against it. We have started using Remote Blacklists and Box Trapper on all our servers.
8. Someone is sending out email from my domain – This year we saw a lot of worms that would randomly pick domains from Google and send out spam from people’s home machines. There really is no way to prevent these from happening. Most of these worms are detected in 72 hours and removed by home users.
9. Do you support ASP 2.0 – Yes we do. If your Windows account is not setup to use it please open a ticket and we can enable it for you.
10. Bounced Email – This year we saw a lot of people filling up there accounts and getting Account Full email bounced errors. Please be sure to review your account size to ensure you are not out of space. You can view the space usage inside your cPanel by using Disk Usage. If you need more space our billing staff are more then happy to help you upgrade.